Our Customer Care Team is available Monday through Friday, 8:00 AM – 4:30 PM PST. Please note that we are out of the office on all federal holidays. For the fastest response, we recommend reaching out via email or live chat on our website. Email: inf

Our Customer Care Team is available Monday through Friday, 8:00 AM &#x2013; 4:30 PM PST. Please note that we are out of the office on all federal holidays.For the fastest response, we recommend reaching out via email or live chat on our website.<ul data-start="349" data-end="479"><li data-start="349" data-end="413" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Email: <a data-start="362" data-end="411" rel="noopener">info@vesselbags.com</a></li><li data-start="414" data-end="449" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Contact Form: <a href="https://vessel-help.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Click here!</a></li><li data-start="450" data-end="479" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Phone: (760) 456-9395</li></ul>We look forward to assisting you!

How do I contact Vessel Support?

To stay updated on product availability and restocking information, we recommend visiting our website regularly or <a href="https://vessel.attn.tv/p/ZNQ/landing-page" rel="noopener noreferrer" target="_blank">signing up for our newsletter</a>, as we often announce restocks and new arrivals through these channels.&#xA0;For specific product restocks, we highly recommend clicking the &quot;notify me when available&quot; button on the product page. You will then be automatically notified when the product you are looking for is restocked. Some estimated restock dates can be found directly on the product page. If an item is sold out and does not have a restock date listed on the product page, it may not be restocked.If you have any questions or need assistance with alternative product options, our customer care team will be more than happy to help. Please feel free to reach out to <a href="mailto:info@vesselbags.com">info@vesselbags.com</a> for more information.

When are you expecting a restock?

We’re proud to offer a special discount to approved active-duty military members and veterans. To request your discount, please email us at info@vesselbags.com with one of the following forms of verification:. Once your military status has been appro

We&#x2019;re proud to offer a special discount to approved active-duty military members and veterans.&#xA0;To request your discount, please email us at <a data-start="224" data-end="243" rel="noopener">info@vesselbags.com</a> with one of the following forms of verification:<ul data-start="300" data-end="602"><li data-section-id="1jidysk" data-start="300" data-end="329" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">DD-214 (for veterans)</li><li data-section-id="1i6qcw" data-start="330" data-end="391" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Veteran designation on a driver&#x2019;s license or state ID</li><li data-section-id="1lweayq" data-start="392" data-end="443" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">A military email address ending in .mil</li><li data-section-id="1vhi51e" data-start="444" data-end="516" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Orders, LES, or other proof of active duty (for active military)</li><li data-section-id="1yxghgu" data-start="517" data-end="602" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Verification through a trusted third-party service such as ID.me or SheerID</li></ul>Once your military status has been approved, we will send you a unique discount code to use at checkout.If you have any questions, our team is always happy to assist. Thank you for your service.

Do You Offer a Military/First Responder Discount?

Join the VESSEL VIP Club!Get first access to new product launches and exclusive deals! Sign up for our VIP Email List or VIP Text List to become a member!If you do not receive the code in your email inbox right away, please be sure to check your spam

<div data-block="true" data-editor="5hm39" data-offset-key="23cit-0-0" id="isPasted"><div data-offset-key="23cit-0-0">Join the VESSEL VIP Club! Get first access to new product launches and exclusive deals! Sign up for our <a href="https://vessel.attn.tv/p/ZNQ/landing-page" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">VIP Email List</a>&#xA0;or&#xA0;<a href="https://vessel.attn.tv/p/GZO/landing-page" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">VIP Text List</a> to become a member!</div></div><div data-block="true" data-editor="5hm39" data-offset-key="52bv2-0-0"><div data-offset-key="52bv2-0-0"> </div></div><div data-block="true" data-editor="5hm39" data-offset-key="3pneu-0-0"><div data-offset-key="3pneu-0-0">If you do not receive the code in your email inbox right away, please be sure to check your spam or promotions folder as well.&#xA0;Message and data rates may apply for VIP Text Sign ups.</div></div><div data-block="true" data-editor="5hm39" data-offset-key="dov9p-0-0"><div data-offset-key="dov9p-0-0"> </div></div><div data-block="true" data-editor="5hm39" data-offset-key="5e3pd-0-0"> </div>

How do I sign up for email and SMS notifications?

<div data-message-author-role="assistant" data-message-id="a4d3b2c8-4552-4317-b13c-571c2c9f42c2" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="2c311c03-a5a2-4977-8f03-a9a9e8cc7641" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">Retail PartnersVessel bags are available at select country clubs and the following retailers (availability may vary). Contact your local retailer directly for more information.2nd Swing Golf Carl&apos;s Golfland Club Champion Dick&apos;s Sporting Goods Edwin Watts Golf Fairway Golf Golf Galaxy Golf Headquarters PGA Superstore Planet Golf Roger Dunn Golf Shops Scheels All Sport The Golf Mart Uinta Golf Worldwide Golf Valley Discount GolfVisit Our ShowroomYou can visit our showroom in Carlsbad, California, to shop a limited selection of our inventory.Hours: Monday through Friday, 8:00 AM &#x2013; 3 PM PST Location: Carlsbad, CA Phone: (760) 456-9395 Email: <a data-start="648" data-end="667" rel="noopener">info@vesselbags.com</a>Thank you for choosing VESSEL!</div></div>

Can I shop in person?

If an item you purchased goes on sale within 14 days of your original order, we&#x2019;re happy to offer a price adjustment, provided the following conditions are met:<ul data-start="262" data-end="550"><li data-start="262" data-end="337" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The item is the same color, size, and model as originally purchased</li><li data-start="338" data-end="394" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The item is in stock at the time of your request</li><li data-start="395" data-end="550" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The discount does not apply to:<ul data-start="437" data-end="550" style="font-family: initial; font-size: initial; color: initial;"><li data-start="437" data-end="460" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Sitewide promotions</li><li data-start="463" data-end="492" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Gift-with-purchase offers</li><li data-start="495" data-end="550" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Non-refundable items, including personalized orders</li></ul></li><li data-start="395" data-end="550" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Any price modifications will make the item a&#xA0;final sale.</li></ul>To receive a price adjustment, please contact our Customer Care Team.Please note: We reserve the right to exercise discretion in honoring any price adjustment requests.

Price Adjustment Policy

Instructions on how to set up the combination lock included with your golf bag.

Here are the steps to set up your combination lock:<ol data-end="471" data-is-last-node data-start="43"><li data-end="173" data-start="43" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Align all the numbers in the middle column to &quot;000&quot; (with the arrow pointing down), then pull the top of the lock to open it.</li><li data-end="277" data-start="174" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Rotate the top of the lock 180 degrees, then push it down. Now, set your desired three-digit code.</li><li data-end="392" data-start="278" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Once the code is set, pull up on the top of the lock and rotate it 180 degrees back to its original position.</li><li data-end="471" data-is-last-node data-start="393" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Your new code is now set. You can lock and unlock the lock using this code.</li></ol>

Combination Lock Instructions

Watch a step-by-step guide on removing and installing the ball pocket panel on your Vessel bag.

Click <a href="https://drive.google.com/file/d/12eiHDRKq3nbjTGKYYBzQ-J3bpQz42O8X/view?pli=1" rel="noopener noreferrer" target="_blank">HERE</a> to watch a step-by-step guide on removing and installing the ball pocket panel.If you have any questions, feel free to reach out to our team at info@vesselbags.com!

How to Remove and Install a New Ball Pocket Panel

Some of our products can expose you to chemicals including arsenic, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.

Some of our products can expose you to chemicals including arsenic, which is known to the State of California to cause cancer. For more information, go to&#xA0;<a href="https://www.p65warnings.ca.gov/" rel="noopener noreferrer" target="_blank">www.P65Warnings.ca.gov</a>.

California Prop 65

Navigate to the login page on our website.Enter the email that you used to create your account, and then click Continue with email.Click Forgot password?.Enter the email that you used to create your Shopify account.Click Reset password.You're sent an

<ol id="isPasted"><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Navigate to the <a href="http://login%20page" target="_blank" rel="noopener noreferrer">login page</a> on our website.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Enter the email that you used to create your account, and then click Continue with email.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click Forgot password?.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Enter the email that you used to create your Shopify account.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click Reset password.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">You&apos;re sent an email with a link to reset your password. In the email, click Reset password.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Enter your new password in the Confirm password field.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click Reset password.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Return to your Shopify <a href="https://vesselgolf.com/account/login" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">login page</a> and log in with your new password.</li></ol>

How do I reset my account password?

Our dedicated team is happy to assist you and typically responds within minutes, Monday through Friday from 8:00 AM to 4:30 PM PST.

Can’t quite find what you’re looking for? We’d love to help! Email us at info@vesselbags.com, and we’ll get back to you within 48 business hours.

Our team is available to assist you Monday through Friday, from 8:00 AM to 4:30 PM PST.

General