Our Customer Care Team is available Monday through Friday, 8:00 AM – 4:30 PM PST. Please note that we are out of the office on all federal holidays. For the fastest response, we recommend reaching out via email or live chat on our website. Email: inf

Our Customer Care Team is available Monday through Friday, 8:00 AM &#x2013; 4:30 PM PST. Please note that we are out of the office on all federal holidays.For the fastest response, we recommend reaching out via email or live chat on our website.<ul data-start="349" data-end="479"><li data-start="349" data-end="413" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Email: <a data-start="362" data-end="411" rel="noopener">info@vesselbags.com</a></li><li data-start="414" data-end="449" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Contact Form: <a href="https://vessel-help.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Click here!</a></li><li data-start="450" data-end="479" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Phone: (760) 456-9395</li></ul>We look forward to assisting you!

How do I contact Vessel Support?

To stay updated on product availability and restocking information, we recommend visiting our website regularly or <a href="https://vessel.attn.tv/p/ZNQ/landing-page" rel="noopener noreferrer" target="_blank">signing up for our newsletter</a>, as we often announce restocks and new arrivals through these channels.&#xA0;For specific product restocks, we highly recommend clicking the &quot;notify me when available&quot; button on the product page. You will then be automatically notified when the product you are looking for is restocked. Some estimated restock dates can be found directly on the product page.If you have any questions or need assistance with alternative product options, our customer care team will be more than happy to help. Please feel free to reach out to <a href="mailto:info@vesselbags.com">info@vesselbags.com</a> for more information.

When are you expecting a restock?

We’re proud to offer a special discount to military personnel and first responders. To claim your discount, email us at info@vesselbags.com with your verification ID or paperwork and your desired order. Our team will promptly assist you in applying t

We&#x2019;re proud to offer a special discount to military personnel and first responders.&#xA0;To claim your discount, email us at <a rel="noopener">info@vesselbags.com</a> with your verification ID or paperwork and your desired order. Our team will promptly assist you in applying the discount and processing your order.Thank you for your service!

Do You Offer a Military/First Responder Discount?

Join the VESSEL VIP Club!Get first access to new product launches and exclusive deals! Sign up for our VIP Email List or VIP Text List to become a member!If you do not receive the code in your email inbox right away, please be sure to check your spam

<div data-block="true" data-editor="5hm39" data-offset-key="23cit-0-0" id="isPasted"><div data-offset-key="23cit-0-0">Join the VESSEL VIP Club! Get first access to new product launches and exclusive deals! Sign up for our <a href="https://vessel.attn.tv/p/ZNQ/landing-page" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">VIP Email List</a>&#xA0;or&#xA0;<a href="https://vessel.attn.tv/p/GZO/landing-page" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">VIP Text List</a> to become a member!</div></div><div data-block="true" data-editor="5hm39" data-offset-key="52bv2-0-0"><div data-offset-key="52bv2-0-0"> </div></div><div data-block="true" data-editor="5hm39" data-offset-key="3pneu-0-0"><div data-offset-key="3pneu-0-0">If you do not receive the code in your email inbox right away, please be sure to check your spam or promotions folder as well.&#xA0;Message and data rates may apply for VIP Text Sign ups.</div></div><div data-block="true" data-editor="5hm39" data-offset-key="dov9p-0-0"><div data-offset-key="dov9p-0-0"> </div></div><div data-block="true" data-editor="5hm39" data-offset-key="5e3pd-0-0"> </div>

How do I sign up for email and SMS notifications?

<div data-message-author-role="assistant" data-message-id="a4d3b2c8-4552-4317-b13c-571c2c9f42c2" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="2c311c03-a5a2-4977-8f03-a9a9e8cc7641" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">We have a showroom in Carlsbad, CA, where you can shop a limited selection of our inventory. Our business hours are Monday through Friday, 8 AM &#x2013; 4:30 PM PST. For questions or assistance, call (760) 456-9395 or email <a data-end="242" data-start="223" rel="noopener">info@vesselbags.com</a>.</div>Our bags are also available at select country clubs and the following retailers (subject to availability):<ul data-end="717" data-start="399"><li data-end="417" data-start="399" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">2nd Swing Golf</li><li data-end="437" data-start="418" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Carl&apos;s Golfland</li><li data-end="455" data-start="438" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Club Champion</li><li data-end="481" data-start="456" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Dick&apos;s Sporting Goods</li><li data-end="502" data-start="482" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Edwin Watts Golf</li><li data-end="519" data-start="503" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Fairway Golf</li><li data-end="535" data-start="520" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Golf Galaxy</li><li data-end="557" data-start="536" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Golf Headquarters</li><li data-end="576" data-start="558" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">PGA Superstore</li><li data-end="592" data-start="577" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Planet Golf</li><li data-end="618" data-start="593" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Roger Dunn Golf Shops</li><li data-end="640" data-start="619" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Scheels All Sport</li><li data-end="658" data-start="641" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The Golf Mart</li><li data-end="673" data-start="659" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Uinta Golf</li><li data-end="692" data-start="674" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Worldwide Golf</li><li data-end="717" data-start="693" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Valley Discount Golf</li></ul>Thank you for choosing Vessel!</div>

Can I shop in person?

If an item you purchased goes on sale within 14 days of your original order, we&#x2019;re happy to offer a price adjustment, provided the following conditions are met:<ul data-start="262" data-end="550"><li data-start="262" data-end="337" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The item is the same color, size, and model as originally purchased</li><li data-start="338" data-end="394" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The item is in stock at the time of your request</li><li data-start="395" data-end="550" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The discount does not apply to:<ul data-start="437" data-end="550" style="font-family: initial; font-size: initial; color: initial;"><li data-start="437" data-end="460" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Sitewide promotions</li><li data-start="463" data-end="492" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Gift-with-purchase offers</li><li data-start="495" data-end="550" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Non-refundable items, including personalized orders</li></ul></li><li data-start="395" data-end="550" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Any price modifications will make the item a&#xA0;final sale.</li></ul>To receive a price adjustment, please contact our Customer Care Team.Please note: We reserve the right to exercise discretion in honoring any price adjustment requests.

Price Adjustment Policy

Instructions on how to set up the combination lock included with your golf bag.

Here are the steps to set up your combination lock:<ol data-end="471" data-is-last-node data-start="43"><li data-end="173" data-start="43" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Align all the numbers in the middle column to &quot;000&quot; (with the arrow pointing down), then pull the top of the lock to open it.</li><li data-end="277" data-start="174" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Rotate the top of the lock 180 degrees, then push it down. Now, set your desired three-digit code.</li><li data-end="392" data-start="278" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Once the code is set, pull up on the top of the lock and rotate it 180 degrees back to its original position.</li><li data-end="471" data-is-last-node data-start="393" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Your new code is now set. You can lock and unlock the lock using this code.</li></ol>

Combination Lock Instructions

Watch a step-by-step guide on removing and installing the ball pocket panel on your Vessel bag.

Click <a href="https://drive.google.com/file/d/12eiHDRKq3nbjTGKYYBzQ-J3bpQz42O8X/view?pli=1" rel="noopener noreferrer" target="_blank">HERE</a> to watch a step-by-step guide on removing and installing the ball pocket panel.If you have any questions, feel free to reach out to our team at info@vesselbags.com!

How to Remove and Install a New Ball Pocket Panel

Some of our products can expose you to chemicals including arsenic, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.

Some of our products can expose you to chemicals including arsenic, which is known to the State of California to cause cancer. For more information, go to&#xA0;<a href="https://www.p65warnings.ca.gov/" rel="noopener noreferrer" target="_blank">www.P65Warnings.ca.gov</a>.

California Prop 65

Can’t find what you’re looking for? Feel free to reach out to us at info@vesselbags.com! 

Please note that we’re currently experiencing some delays, but we’ll get back to you as soon as possible. Thanks for your patience!

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