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Vessel FAQ

<div data-block="true" data-editor="5hm39" data-offset-key="23cit-0-0" id="isPasted"><div data-offset-key="23cit-0-0"><span data-offset-key="23cit-0-0"><span data-text="true" style="font-size: 16px;"><strong><span style="font-family: Inter; color: rgb(0, 0, 0);">Join the VESSEL VIP Club!<br></span></strong><span style="font-family: Inter; color: rgb(0, 0, 0);"><br>Get first access to new product launches and exclusive deals! Sign up for our <span id="isPasted" style="font-size: 16px; font-family: Inter;"><a href="https://vessel.attn.tv/p/ZNQ/landing-page" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="23cit-1-0"><span data-text="true"><u><strong>VIP Email List</strong></u></span></span></a></span><span data-offset-key="23cit-2-0"><span data-text="true" style="font-size: 16px; font-family: Inter;"><u><strong>&#xA0;or&#xA0;</strong></u></span></span><span style="font-size: 16px; font-family: Inter;"><a href="https://vessel.attn.tv/p/GZO/landing-page" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="23cit-3-0"><span data-text="true"><strong><u>VIP Text List</u></strong></span></span></a></span> to become a member!</span></span></span></div></div><div data-block="true" data-editor="5hm39" data-offset-key="52bv2-0-0"><div data-offset-key="52bv2-0-0"><span data-offset-key="52bv2-0-0" style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="5hm39" data-offset-key="3pneu-0-0"><div data-offset-key="3pneu-0-0"><span data-offset-key="3pneu-0-0"><span data-text="true" style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><em>If you do not receive the code in your email inbox right away, please be sure to check your spam or promotions folder as well.&#xA0;</em></span></span><span data-offset-key="24d9c-0-0"><span data-text="true" style="font-size: 16px;"><em><span style="font-family: Inter; color: rgb(0, 0, 0);">Message and data rates may apply for VIP Text Sign ups.</span></em></span></span></div></div><div data-block="true" data-editor="5hm39" data-offset-key="dov9p-0-0"><div data-offset-key="dov9p-0-0"><span data-offset-key="dov9p-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5hm39" data-offset-key="5e3pd-0-0"><br></div>

Join the VESSEL VIP Club!Get first access to new product launches and exclusive deals! Sign up for our VIP Email List or VIP Text List to become a member!If you do not receive the code in your email inbox right away, please be sure to check your spam

How do I sign up for email and SMS notifications?

General

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What is Vessel's shipping policy?

How long will it take for my order to ship?

Does Vessel ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

What if I can't find my package?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Products

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

2025 Anniversary Sale - Terms & Conditions

Promotion Details

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

How do I redeem my points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

How do I sign up for email and SMS notifications?Updated a month ago