Our dedicated team is happy to assist you and typically responds within minutes, Monday through Friday from 8:00 AM to 4:30 PM PST.

Can’t quite find what you’re looking for? We’d love to help! Email us at info@vesselbags.com, and we’ll get back to you within 48 business hours.

Our team is available to assist you Monday through Friday, from 8:00 AM to 4:30 PM PST.

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VESSEL FAQ

Browse VESSEL Golf’s Help Center for free U.S. ground shipping on orders over $300, live chat support (Mon–Fri, 8–4:30 PM PST), newsletter sign-ups with exclusive offers and contests, and easy access to order tracking, returns, warranties, and more.

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

General

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Are your bags waterproof?

Products

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

2025 Holiday Shipping Deadline

What if I can't find my package?

What is VESSEL's shipping policy?

How long will it take for my order to ship?

Does VESSEL ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

2025 Limited Warranty Policy - Effective June 20, 2025

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Authorized Retailers copy

Warranty

Promotion Details

How do I redeem my points?

How does the VESSEL referral program work?

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

When will I receive birthday points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

2025 Black Friday / Cyber Monday Promotion Details

2025 Black Friday Gift Card Promotion (November 28 2025)

2025 Holiday Return & Exchange Policy

Black Friday Promotion

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Find answers to frequently asked questions

Find answers to frequently asked questions about products

Find answers to frequently asked questions about ordering

Find answers to frequently asked questions about shipping

Find answers to frequently asked questions about returns & exchanges

Find answers to frequently asked questions regarding our warranty policy

Find answers to frequently asked questions about our loyalty and rewards program

Find answers to frequently asked questions about personalization options.

To mark our 13th anniversary, we are proud to introduce the Carbon Collection. Review the policies regarding this collection.

Find answers, order updates, and tips to make the most of our biggest sale of the year.

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