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Lifestyle

Golf

Tennis

Vessel FAQ

VESSEL FAQ

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

VESSEL vs. Other Golf Bags

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

General

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What is Vessel's shipping policy?

How long will it take for my order to ship?

Does Vessel ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

What if I can't find my package?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

Products

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

Promotion Details

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

How do I redeem my points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization FAQ

What is a customized golf bag?

What colors are available for custom bags?

Can I see the colors and materials before I order a custom bag?

How many logos can I add on a custom bag?

Custom FAQ

Personalization & Customization

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Find answers to frequently asked questions

Find answers to frequently asked questions about ordering

Find answers to frequently asked questions about shipping

Find answers to frequently asked questions about returns & exchanges

Find answers to frequently asked questions about products

To mark our 13th anniversary, we are proud to introduce the Carbon Collection. Review the policies regarding this collection.

Find answers to frequently asked questions regarding our warranty policy

Find answers to frequently asked questions about our loyalty and rewards program

Find answers to frequently asked questions about personalization and customization options.

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