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Vessel FAQ

Thanks for ordering with VESSEL! When your order ships, you will receive tracking information via email or text. 

Order processing and handling may take up to 5 business days. If you’ve ordered a personalized item it may take up to 3-4 weeks from the date of purchase for delivery.

*These windows may be delayed during observed holidays or new product launches, promotions, etc. 

You can also sign in and track your order via the VESSEL Order Dashboard. Thank you for choosing Vessel!

Has my order shipped?

We are sorry that you need to return your VESSEL product, but we'll ensure this process is as hassle-free as possible! 

We allow returns or exchanges within 30 days of delivery. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. A refund will only be given for the cost of the item. Returns are credited to the original form of payment.

For returns or exchanges, please review our VESSEL Return & Exchange Policy. Once reviewed, please begin your return/exchange through the VESSEL Return & Exchange Portal.

Thank you for choosing Vessel!

How do I make a return or exchange?

Our materials are easy to wipe clean and simple soap and warm water will take care of most dirt spots. We highly recommend cleaning your golf bag after rounds to avoid deep stains. 

Our dedicated Leather Cleaner and Leather Conditioner are perfect products to clean and prolong the life of our leather and synthetic leather products. 

If you are storing any chemicals (i.e. insect repellant, sunscreen, etc.) within the bag pockets, we recommend keeping them in a sealed bag to prevent leaking and potential damage.

How do I clean my VESSEL bag?

Visit the VESSEL Help Center for answers to our most-asked questions!

Learn more about Ordering, Shipping, Products, Returns, Personalization, and more.

Pro Tip: Utilize the search bar to easily find what you're looking for!

Our team is here to assist you further if needed. 😊

VESSEL FAQs

Please allow up to 5 business days for fulfillment. Orders with personalization will take longer for order processing and may take up to 3-4 weeks for your order to be shipped.

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