Our dedicated team is happy to assist you and typically responds within minutes, Monday through Friday from 8:00 AM to 4:30 PM PST.

Can’t quite find what you’re looking for? We’d love to help! Email us at info@vesselbags.com, and we’ll get back to you within 48 business hours.

Our team is available to assist you Monday through Friday, from 8:00 AM to 4:30 PM PST.

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VESSEL FAQ

<div data-message-author-role="assistant" data-message-id="a4d3b2c8-4552-4317-b13c-571c2c9f42c2" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="2c311c03-a5a2-4977-8f03-a9a9e8cc7641" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">Retail PartnersVessel bags are available at select country clubs and the following retailers (availability may vary). Contact your local retailer directly for more information.2nd Swing Golf Carl&apos;s Golfland Club Champion Dick&apos;s Sporting Goods Edwin Watts Golf Fairway Golf Golf Galaxy Golf Headquarters PGA Superstore Planet Golf Roger Dunn Golf Shops Scheels All Sport The Golf Mart Uinta Golf Worldwide Golf Valley Discount GolfVisit Our ShowroomYou can visit our showroom in Carlsbad, California, to shop a limited selection of our inventory.Hours: Monday through Friday, 8:00 AM &#x2013; 4 PM PST Location: Carlsbad, CA Phone: (760) 456-9395 Email: <a data-start="648" data-end="667" rel="noopener">info@vesselbags.com</a>Thank you for choosing VESSEL!</div></div>

Can I shop in person?

General

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

2025 Black Friday / Cyber Monday Promotion Details

2025 Holiday Shipping Deadline

2025 Holiday Return & Exchange Policy

Black Friday Promotion

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Are your bags waterproof?

Products

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What if I can't find my package?

What is VESSEL's shipping policy?

How long will it take for my order to ship?

Does VESSEL ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

2025 Limited Warranty Policy - Effective June 20, 2025

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Authorized Retailers copy

Warranty

Promotion Details

How do I redeem my points?

How does the VESSEL referral program work?

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

When will I receive birthday points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Can I shop in person?Updated 14 days ago