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Please note that we’re currently experiencing some delays, but we’ll get back to you as soon as possible. Thanks for your patience!

Our agents are available Monday-Friday 8am-4:30pm PST.

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Vessel FAQ

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The fastest way to reach us is either by email or chat. We work Monday through Friday 8-4:30 PST and look forward to hearing from you!Email: <a href="mailto:info@vesselbags.com">info@vesselbags.com</a>Contact Form: <a href="https://vessel-help.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Click here</a>!Phone: (760) 456-9395

The fastest way to reach us is either by email or chat. We work Monday through Friday 8-4:30 PST and look forward to hearing from you!. Email: info@vesselbags.com. Contact Form: Click here!. Phone: (760) 456-9395

How do I contact Vessel Support?

General

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

VESSEL vs. Other Golf Bags

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What is Vessel's shipping policy?

How long will it take for my order to ship?

Does Vessel ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

What if I can't find my package?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

Products

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

Promotion Details

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

How do I redeem my points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization FAQ

Personalization

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

How do I contact Vessel Support?Updated 5 months ago