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VESSEL FAQ

Our Customer Care Team is available Monday through Friday, 8:00 AM &#x2013; 4:30 PM PST. Please note that we are out of the office on all federal holidays.For the fastest response, we recommend reaching out via email or live chat on our website.<ul data-start="349" data-end="479"><li data-start="349" data-end="413" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Email: <a data-start="362" data-end="411" rel="noopener">info@vesselbags.com</a></li><li data-start="414" data-end="449" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Contact Form: <a href="https://vessel-help.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Click here!</a></li><li data-start="450" data-end="479" style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Phone: (760) 456-9395</li></ul>We look forward to assisting you!

Our Customer Care Team is available Monday through Friday, 8:00 AM – 4:30 PM PST. Please note that we are out of the office on all federal holidays. For the fastest response, we recommend reaching out via email or live chat on our website. Email: inf

How do I contact Vessel Support?

General

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What is Vessel's shipping policy?

How long will it take for my order to ship?

Does Vessel ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

What if I can't find my package?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Products

2025 Limited Warranty Policy - Effective June 20, 2025

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

Lux Pro Cart Organizer Bundle Promotion

Cart Bag Promotion - Terms & Conditions

The Open Collection Bundle - July 2025

Promotion Details

How do I redeem my points?

How does the VESSEL referral program work?

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

When will I receive birthday points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

How do I contact Vessel Support?Updated 7 days ago