At VESSEL, we want to make your shopping experience worry-free! If you are not 100% satisfied with your purchase, you can return your order for a refund or exchange. Any return or exchange must be made within 30 days from the date of receipt.Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. A refund will only be given for the cost of the item. Shipping costs are non-refundable. Returns are credited to the original form of payment. Proof of purchase is required to process the return.<ul><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Custom &amp; personalized items are non-refundable.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Gift Cards are non-refundable.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);" id="isPasted">Sale items are final sale and non-exchangeable.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">International returns (outside the U.S.) must be self-shipped and may incur carrier fees, customs duties, or import taxes.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Promotional gift cards are void upon order return.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Promotional gifts must be included in the return.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">A 10% restocking fee will be charged for missing parts in order (towel rings, straps, promotional gifts, rain hoods, etc.)<span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.</li></ul><h2 id="golf-bag-returns">Golf Bag Returns</h2>Return Label Fees: <ul><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Golf Bags and Soft Travel Cases:&#xA0;A flat $50 return label fee will be deducted from the refund.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Accessories:&#xA0;A flat $9.99 return label fee will be deducted from the refund.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Golf Travel Hard Case: A flat $100 return label fee will be deducted from the refund.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Alternatively, you may provide your shipping label.</li></ul><h2 id="exchanges">Exchanges</h2><ul><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Exchanges are free &#x2013; no label or return fees<ul style="color: initial;"><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Discounted items are not eligible for return or exchange.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Personalized items are not eligible for return or exchange.</li></ul></li></ul><a href="https://returns.vesselgolf.com/#/" rel="noopener noreferrer" target="_blank">|Click here to start your return</a>&#xA0;<hr> <h4 id="faq">FAQ</h4>Can I return or exchange my custom or personalized bag?Personalized items cannot be returned or exchanged. Your custom bag was<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;made just for you!&#xA0;Does VESSEL pay return shipping?VESSEL will cover the shipping fee for returns and exchanges, except golf bags and golf travel cases. There is a $50 handling fee for golf bags or golf travel cases and a $9.99 handling fee for accessories.&#xA0;There is a flat $100 return label fee for the Golf Travel Hard Case returned for a refund.&#xA0;Domestic USA only. Returns outside the domestic US are subject to carrier fees and duties (if applicable.)<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I received a free gift with my purchase, can I keep the gift?<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No, if you return your order, the gift with the purchase would need to be returned as well. Otherwise, the value of the gift will be deducted from the refund.I submitted a return request, what&#x2019;s next?Once a request is submitted, it will be responded to within 24-48 business hours with return instructions. When will I receive my refund?Once your return has been marked as delivered, it may take 2-3 business days to be processed before you will see the refund notification.I purchased a discounted item, can I return my items?Please note that some reduced-cost items purchased during our sale event are marked as final sale and are non-returnable and non-exchangeable. If you have any questions or concerns about a specific product, feel free to reach out to our customer service team at info@vesselbags.com.

VESSEL Return and Exchange Policy

To initiate the return or exchange process, please follow the steps below:Visit our returns portal: Vessel Returns & ExchangesEnter your order information: Fill in the required fields with your order number and email or phone number. Select the item

<div data-block="true" data-editor="9ig6i" data-offset-key="5r895-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5r895-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">To initiate the return or exchange process, please follow the steps below:</div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><div data-offset-key="99sjk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Visit our returns portal:&#xA0;<a href="https://returns.vesselgolf.com/#/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Vessel Returns &amp; Exchanges</a></div></li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><div data-offset-key="8n6b7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Enter your order information: Fill in the required fields with your order number and email or phone number.&#xA0;</div></li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><div data-offset-key="45bio-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Select the item and reason: Choose the item you wish to return or exchange and indicate the reason for your return/exchange from the available options.</div></li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><div data-offset-key="7rebh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Choose return or exchange: Indicate whether you would like to return the item for a refund or exchange it for the same item or a new item</div></li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><div data-offset-key="aic57-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Generate a return label:&#xA0;Once you&apos;ve completed the necessary information, the portal will generate a return label for you if you choose to. Print the label and securely attach it to the package.</div></li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);"><div data-offset-key="52a2p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Ship the item back to us:&#xA0;Send the package containing the item to the provided return address using a shipping method of your choice.</div></li></ol></div><div data-block="true" data-editor="9ig6i" data-offset-key="a66go-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a66go-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Once we receive the returned item, our team will promptly process your refund or exchange according to our return/exchange policy. Please note that it may take a few business days to process the return and for the refund/exchange to be reflected in your account.</div> <hr>Important Notes:<ul data-start="1344" data-end="1750"><li data-start="1344" data-end="1565" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Some items are not eligible for return or exchange. These include:<ul data-start="1421" data-end="1565" style="font-family: initial; font-size: initial; color: initial;"><li data-start="1421" data-end="1441" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Discounted&#xA0;items</li><li data-start="1444" data-end="1483" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Personalized or customized products</li><li data-start="1486" data-end="1548" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Items that have been used or are not in original condition</li><li data-start="1486" data-end="1548" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Items not purchased through vesselgolf.com</li><li data-start="1551" data-end="1565" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Gift cards</li></ul></li></ul>If you purchased VESSEL items at another retailer, please return the item directly to that retailer, as we are unable to process returns for purchases made outside of vesselgolf.com.</div>

How do I request a return or exchange?

If you haven't received your refund within the specified time frame, please check with your bank or card issuer, as they might hold the funds temporarily. If they confirm that no refund has been received and it has been more than 7 business days, ple

If you haven&apos;t received your refund within the specified time frame, please check with your bank or card issuer, as they might hold the funds temporarily.&#xA0; If they confirm that no refund has been received and it has been more than 7 business days, please contact us at <a id="isPasted" rel="noopener">info@vesselbags.com</a> with your order number. We will investigate further and are committed to resolving your refund issue promptly!

What should I do if I haven't received my refund yet?

We’re delighted to make your gift return experience effortless. Whether you have the original order details or not, our Vessel Returns Portal will guide you every step of the way. Start your Gift return here: Vessel Returns Portal. In the “Returning

<h2 data-start="115" data-end="142" id="isPasted">Gift Returns Made Simple</h2>We&#x2019;re delighted to make your gift return experience effortless. Whether you have the original order details or not, our Vessel Returns Portal will guide you every step of the way.Start your Gift return here: <a data-start="342" data-end="400" rel="noopener" target="_new" href="https://returns.vesselgolf.com/#/" id="isPasted">Vessel Returns Portal</a><h3 data-start="327" data-end="373" id="if-you-have-the-original-order-information">If You Have the Original Order Information</h3><ol data-start="375" data-end="866"><li data-start="375" data-end="447" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">In the &#x201C;Returning or Exchanging a Gift?&#x201D; section, click Start Here.</li><li data-start="448" data-end="507" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Enter the original order number and shipping ZIP code.</li><li data-start="508" data-end="602" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">A confirmation email will be sent to the email address you provide (not the purchaser&#x2019;s).</li><li data-start="603" data-end="634" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click Start a Gift Return.</li><li data-start="635" data-end="690" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Complete the short form with the required details.</li><li data-start="691" data-end="746" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Select the item(s) you wish to return or exchange.</li><li data-start="747" data-end="817" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Choose your preferred option: store credit or a replacement item.</li><li data-start="818" data-end="866" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Submit your return to finalize the process.</li></ol>Your return will be processed promptly, and you&#x2019;ll receive updates along the way. The original purchaser will not be contacted at any point during the process.<h3 data-start="1031" data-end="1083" id="if-you-dont-have-the-original-order-information">If You Don&#x2019;t Have the Original Order Information</h3><ol data-start="1085" data-end="1535"><li data-start="1085" data-end="1157" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">In the &#x201C;Returning or Exchanging a Gift?&#x201D; section, click Start Here.</li><li data-start="1158" data-end="1234" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Select &#x201C;Don&#x2019;t have your order information?&#x201D; to open the alternate form.</li><li data-start="1235" data-end="1487" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Provide the following details:<ul data-start="1274" data-end="1487" style="font-family: initial; font-size: initial; color: initial;"><li data-start="1274" data-end="1299" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The gift giver&#x2019;s name</li><li data-start="1303" data-end="1333" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The product being returned</li><li data-start="1337" data-end="1387" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">If applicable, the item you&#x2019;d like in exchange</li><li data-start="1391" data-end="1432" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">If applicable, any additional context</li><li data-start="1436" data-end="1458" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Your contact email</li><li data-start="1462" data-end="1487" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Your shipping address</li></ul></li><li data-start="1488" data-end="1535" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click Continue to submit your information.</li></ol>Our Customer Care Team will locate the original order and assist you in completing your return. The original purchaser will not be contacted.

How do I process a gift return?

Products bought from authorized VESSEL retailers must be returned to the original seller. We can't accept returns for items not bought directly from our website. Please contact your retailer for return information. Our list of authorized retailers ca

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Products bought from authorized VESSEL retailers must be returned to the original seller. We can&apos;t accept returns for items not bought directly from our website. Please contact your retailer for return information.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our list of authorized retailers can be viewed <a href="https://vessel-help.gorgias.help/en-US/authorized-retailers-764000" rel="noopener noreferrer" target="_blank">here</a>.

Authorized Retailer Returns

Our dedicated team is happy to assist you and typically responds within minutes, Monday through Friday from 8:00 AM to 4:30 PM PST.

Can’t quite find what you’re looking for? We’d love to help! Email us at info@vesselbags.com, and we’ll get back to you as soon as we can. Please note that CS replies may be delayed due to high volume.

Our team is available to assist you Monday through Friday, from 8:00 AM to 4:30 PM PST. Please note that response times may be delayed due to high volume.

Lifestyle

Golf

Tennis

VESSEL FAQ

Find answers to frequently asked questions about returns & exchanges

Returns & Exchanges

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

How do I reset my account password?

General

What is VESSEL's shipping policy?

How long will it take for my order to ship?

Does VESSEL ship internationally?

What if I can't find my package?

Can I change the shipping address for my order?

Do you ship to PO boxes?

Shipping

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

How do I purchase a gift card?

How to Use a Gift Card

Ordering

What's the difference between the Player V and Player V Pro?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Are your bags waterproof?

Products

2025 Limited Warranty Policy - Effective June 20, 2025

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

2026 Father's Day Promotion: Up to $100 off Select Golf Bags

Promotion Details

How do I redeem my points?

How does the VESSEL referral program work?

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

When will I receive birthday points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers