At Vessel, we want to make your shopping experience worry-free! If you are not 100% satisfied with your purchase, you can return your order for a refund or exchange. Any return or exchange must be made within 30 days from the date of receipt.Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. A refund will only be given for the cost of the item. Original shipping costs are non-refundable. Returns are credited to the original form of payment. Proof of purchase is required to process the return.<ul><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Custom &amp; personalized items are non-refundable.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Gift Cards are non-refundable.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Promotional gift cards are void upon order return.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Promotional gifts must be included in the return.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Sale items are final sale and non-exchangeable.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">A 10% restocking fee will be charged for missing parts in order (towel rings, straps, promotional gifts, rain hoods, etc.)<span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.</li></ul><h2 id="golf-bag-returns">Golf Bag Returns</h2>Return Label Fees: <ul><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Golf Bags and Soft Travel Cases:&#xA0;A flat $35 return label fee will be deducted from the refund.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Golf Travel Hard Case: A flat $100 return label fee will be deducted from the refund.</li><li style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Alternatively, you may provide your own shipping label.</li></ul><h2 id="exchanges">Exchanges</h2><ul><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Exchanges are free &#x2013; no label or return fees!</li></ul><a href="https://returns.vesselgolf.com/#/" rel="noopener noreferrer" target="_blank">|Click here to start your return</a>&#xA0;<hr> <h4 id="isPasted">FAQ</h4>Can I return or exchange my custom or personalized bag?Personalized items cannot be returned or exchanged. Your custom bag was<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;made just for you!&#xA0;Does VESSEL pay return shipping?VESSEL will cover the shipping fee for returns and exchanges, except golf bags and golf travel cases. There is a $35 return label fee for golf bags or golf travel cases returned for a refund.&#xA0;There is a flat $100 return label fee for the Golf Travel Hard Case returned for a refund.&#xA0;Domestic USA only. Returns outside the domestic US are subject to carrier fees and duties (if applicable.)<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I received a free gift with my purchase, can I keep the gift?<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No, if you return your order, the gift with the purchase would need to be returned as well. Otherwise, the value of the gift will be deducted from the refund.I submitted a return request, what&#x2019;s next?Once a request is submitted, it will be responded to within 24-48 business hours with return instructions. When will I receive my refund?Once your return has been marked as delivered, it may take 2-3 business days to be processed before you will see the refund notification.I purchased a sale item, can I return my items?Please note that some reduced-cost items purchased during our sale event are marked as final sale and are non-returnable and non-exchangeable. If you have any questions or concerns about a specific product, feel free to reach out to our customer service team at info@vesselbags.com.

Return and Exchange Policy

To initiate the return or exchange process, please follow the steps below:Visit our returns portal: Vessel Returns & ExchangesEnter your order information: Fill in the required fields with your order number and email or phone number. Select the item

<div data-block="true" data-editor="9ig6i" data-offset-key="5r895-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5r895-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">To initiate the return or exchange process, please follow the steps below:</div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol><li style="font-size: 16px; font-family: Inter;"><div data-offset-key="99sjk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Visit our returns portal:&#xA0;<a href="https://returns.vesselgolf.com/#/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Vessel Returns &amp; Exchanges</a></div></li><li style="font-size: 16px; font-family: Inter;"><div data-offset-key="8n6b7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Enter your order information: Fill in the required fields with your order number and email or phone number.&#xA0;</div></li><li style="font-size: 16px; font-family: Inter;"><div data-offset-key="45bio-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Select the item and reason: Choose the item you wish to return or exchange and indicate the reason for your return/exchange from the available options.</div></li><li style="font-size: 16px; font-family: Inter;"><div data-offset-key="7rebh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Choose return or exchange: Indicate whether you would like to return the item for a refund or exchange it for the same item or&#xA0;a new item</div></li><li style="font-size: 16px; font-family: Inter;"><div data-offset-key="aic57-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Generate a return label: Once you&apos;ve completed the necessary information, the portal will generate a return label for you if you choose to. Print the label and securely attach it to the package.</div></li><li style="font-size: 16px; font-family: Inter;"><div data-offset-key="52a2p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Ship the item back to us: Send the package containing the item to the provided return address using a shipping method of your choice.</div></li></ol></div><div data-block="true" data-editor="9ig6i" data-offset-key="a66go-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a66go-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Once we receive the returned item, our team will promptly process your refund or exchange according to our return/exchange policy. Please note that it may take a few business days to process the return and for the refund/exchange to be reflected in your account.</div></div>

How do I request a return or exchange?

If you haven't received your refund within the specified time frame, please check with your bank or card issuer, as they might hold the funds temporarily. If they confirm that no refund has been received and it has been more than 5 business days, ple

If you haven&apos;t received your refund within the specified time frame, please check with your bank or card issuer, as they might hold the funds temporarily. If they confirm that no refund has been received and it has been more than 5 business days, please contact us at <a id="isPasted" rel="noopener">info@vesselbags.com</a> with your order number. We will investigate further and are committed to resolving your refund issue promptly!

What should I do if I haven't received my refund yet?

Gift returns are easy through the Vessel Returns Portal!. If you have the original order information:. Click the Start Here button under the "Returning or Exchanging a gift?" section. Enter the original order number and shipping zip code. A confirmat

Gift returns are easy through the <a href="https://returns.vesselgolf.com/#/" id="isPasted" style="text-decoration:none;">Vessel Returns Portal</a>!If you have the original order information:<ol id="isPasted"><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Click the&#xA0;<a href="https://returns.vesselgolf.com/#/" rel="noopener noreferrer" target="_blank">Start Here</a> button under the &quot;Returning or Exchanging a gift?&quot; section.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Enter the original order number and&#xA0;shipping zip code.<ul style="font-family: initial; color: initial; font-size: initial;"><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">A confirmation message will also be sent to the email address that is entered (not the purchaser&#x2019;s email).</li></ul></li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Click the&#xA0;Start a Gift Return button.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Fill out the required information.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Complete the return in the portal as normal by selecting the item(s) you want to return.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Choose to receive either&#xA0;store credit&#xA0;or&#xA0;another item.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Submit the return when complete.</li></ol> If you do not have the original order information:&#xA0;<ol id="isPasted"><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click the&#xA0;<a href="https://returns.vesselgolf.com/#/" rel="noopener noreferrer" target="_blank">Start Here</a> button under the &quot;Returning or Exchanging a gift?&quot; section.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Click on the &apos;Don&apos;t have your order information?&apos; section.</li></ol><ol start="3"><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Fill out the static form asking for additional information including:<ul style="font-family: initial; font-size: initial; color: initial;"><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The gift giver&apos;s name.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The product being returned.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">If applicable, the item the recipient wants to exchange for.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">If applicable, additional context.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The recipient&apos;s contact email.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">The recipient&apos;s shipping address.</li></ul></li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Complete the form and click&#xA0;Continue.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">An email will be sent to our Customer Care Team to locate the original order for you.</li></ol> &#xA0;

How do I process a gift return?

Products bought from authorized VESSEL retailers must be returned to the original seller. We can't accept returns for items not bought directly from our website. Please contact your retailer for return information. Our list of authorized retailers ca

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Products bought from authorized VESSEL retailers must be returned to the original seller. We can&apos;t accept returns for items not bought directly from our website. Please contact your retailer for return information.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our list of authorized retailers can be viewed <a href="https://vessel-help.gorgias.help/en-US/authorized-retailers-764000" rel="noopener noreferrer" target="_blank">here</a>.

Authorized Retailer Returns

Can’t find what you’re looking for? Feel free to reach out to us at info@vesselbags.com! 

Please note that we’re currently experiencing some delays, but we’ll get back to you as soon as possible. Thanks for your patience!