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Vessel FAQ

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Products bought from authorized VESSEL retailers must be returned to the original seller. We can&apos;t accept returns for items not bought directly from our website. Please contact your retailer for return information.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our list of authorized retailers can be viewed <a href="https://vessel-help.gorgias.help/en-US/authorized-retailers-764000" rel="noopener noreferrer" target="_blank">here</a>.

Products bought from authorized VESSEL retailers must be returned to the original seller. We can't accept returns for items not bought directly from our website. Please contact your retailer for return information. Our list of authorized retailers ca

Authorized Retailer Returns

Returns & Exchanges

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

VESSEL vs. Other Golf Bags

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

General

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What is Vessel's shipping policy?

How long will it take for my order to ship?

Does Vessel ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

What if I can't find my package?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

Products

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

Promotion Details

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

How do I redeem my points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization FAQ

Personalization

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Authorized Retailer ReturnsUpdated 5 months ago