How do I process a gift return?Updated 8 days ago
Received a VESSEL gift that isn't quite right? We make it easy to exchange your gift or receive store credit. The original purchaser will not be notified.
How to Return or Exchange a Gift
Visit the VESSEL Gift Returns Portal.
Confirm that "Gift Returns" appears at the top of the page.
Enter the order number and the email address or phone number associated with the order.
Select "Get Started" and follow the prompts.
Choose the item(s) you'd like to return and select an exchange or store credit.
Submit your request and follow the return instructions provided.
Don't Have the Order Information?
No problem! On the Gift Returns Portal, select "Don't have your order information?" and complete the form. Our Customer Experience team will help locate the order.
How to Create a Gift Receipt
Purchasing a VESSEL gift for someone special? You can create a digital gift receipt after placing your order.
Complete your purchase at vesselgolf.com.
Visit our Gift Receipt Generator.
Enter your order information and follow the prompts to create your gift receipt.
Share the digital gift receipt with your recipient so they can easily request a return or exchange.
Important Gift Return Information
Refund Options: Gift returns are eligible for store credit or an exchange, not a refund to the original payment method.
Item Condition: All returned items must be unused, with original tags and packaging.
Personalized Items: Products customized with names, logos, or embroidery are final sale and cannot be returned or exchanged.
Store Credit: Store credit will be emailed to the gift recipient once the return is received and processed.
Return Updates: All return updates will be sent to the email address provided during the return process.
Return Eligibility: All gift returns are subject to VESSEL's standard return policy and applicable return fees.
Need Assistance?
Our Customer Experience team is happy to help.
Email: [email protected]
Phone: 760-456-9395
Hours: Monday–Friday, 8:00 AM–4:30 PM PT