How do I process a gift return?Updated 5 months ago

Gift returns are easy through the Vessel Returns Portal!

If you have the original order information:

1. Click the Start Here button under the "Returning or Exchanging a gift?" section.

2. Enter the original order number and shipping zip code.

   • A confirmation message will also be sent to the email address that is entered (not the purchaser’s email).

3. Click the Start a Gift Return button.

4. Fill out the required information.

5. Complete the return in the portal as normal by selecting the item(s) you want to return.

6. Choose to receive either store credit or another item.

7. Submit the return when complete.

If you do not have the original order information: 

1. Click the Start Here button under the "Returning or Exchanging a gift?" section.

2. Click on the 'Don't have your order information?' section.

3. Fill out the static form asking for additional information including:

   • The gift giver's name.

   • The product being returned.

   • If applicable, the item the recipient wants to exchange for.

   • If applicable, additional context.

   • The recipient's contact email.

   • The recipient's shipping address.

4. Complete the form and click Continue.

5. An email will be sent to our Customer Care Team to locate the original order for you.