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Vessel FAQ

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Order processing and handling may take up to 3 business days.*&#xA0;US Orders:We offer FREE economy shipping for all orders $100+ within the USA.<a href="https://www.fedex.com/en-us/shipping/2-day-shipping.html">FedEx 2Day</a> shipping is available within the United States for an additional fee, and the costs will be provided at checkout.&#xA0;International Orders:We offer DHL Express, FedEx International Economy, and FedEx International Priority shipping.&#xA0;<ul><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">DHL Express: Canada and Europe 4-8 business days, Rest of the World 8-14 business days</li></ul><span style="color: rgb(17, 17, 17); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you&#x2019;ve ordered a personalized item, it will take a bit longer to deliver.&#xA0;Personalized items may take up to 10 business days from the date of purchase for delivery.<span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">*This window may be delayed during observed holidays.

USA and International Shipping Information

What is Vessel's shipping policy?

Shipping

How do I contact Vessel Support?

When are you expecting a restock?

Price Adjustment Policy

Can I shop in person?

General

Can I cancel or change my order after it has been placed?

Which forms of payment does VESSEL accept?

How do I track my order status?

I forgot to use my discount code; can I still get the discount?

Ordering

How long will it take for my order to ship?

Does Vessel ship internationally?

Do you ship to PO boxes?

What if I can't find my package?

Return and Exchange Policy

How do I request a return or exchange?

Authorized Retailer Returns

Returns & Exchanges

Do you have replacement parts?

Warranty Policy

How do I file a warranty claim?

Extend Shipping Protection

Warranty

When will the Player IV Pro Bags be restocked?

When will the Lux XV 2.0 Cart be restocked?

What cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player IV and the Player IV DXR?

What size water bottle will fit in the pockets of a golf bag?

How do I clean my Vessel bag?

What bags are the golf club organizer compatible with?

Products

Can I add personlization to my VESSEL bag that I already own?

How do I add my name and/or company logo?

Are the name or logos stitched to the bag?

Can I put a trademarked logo on my bag?

Where can I add a logo and/or name on a golf bag?

Personalization FAQ

Personalization & Customization

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Spend $300, Get a $50 E-Gift Card Promotion Details

Promotion Details

What is Vessel's shipping policy?Updated 7 months ago