What if I can't find my package?Updated 3 months ago
There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 1 business day please follow the steps below.
If you have not received your package and you have a tracking number that indicates your package has been delivered, please follow these steps within 48 hours of the expected delivery date and we'll be happy to help you locate your package or send you a new one.
- Please be sure to search for the package in nearby areas
- Please email [email protected] with 'Lost Package' in the subject line
- We will contact you within 48 hours with an update
In the meantime, please be on the lookout for your package!