How do I file a warranty claim?Updated 10 days ago

Please read the full VESSEL Warranty before filing a claim. 

To formally submit a warranty claim, email [email protected] with the subject line “Warranty Claim” and include the following information. Details shared in a support conversation do not replace the required email submission: 

• First and last name
• Email address
• Phone number
• Product description
• Reason for warranty claim
• VESSEL order number - If your item was purchased through a retailer or club, please provide a photo of your receipt
• Two to three clear photos or videos showing the warranty issue
• Shipping address

Things to note before beginning a claim: 

• Some products are not eligible for warranty replacements. Please review the full VESSEL warranty before filing a claim. 
• If a replacement accessory or repair will resolve the warranty claim, the claim will not be eligible for an entire replacement unit as well.
• The VESSEL Warranty covers product defects and does not cover accidental damage from misuse of the product.
• Additional information may be required to complete a claim.

Our agents are happy to assist! We want to be sure you are enjoying your VESSEL experience.