Warranty PolicyUpdated 18 days ago
At Vessel, we take pride in delivering high-quality products to meet the needs of our valued customers. We stand by the craftsmanship and durability of all of our products. This warranty policy outlines the terms and conditions under which Vessel offers warranty coverage.
Warranty Coverage:
Vessel warrants its products to be free of defects in materials and workmanship for a period of one (1) year from the date of purchase. To be eligible for warranty coverage, customers are required to provide proof of purchase.
Warranty Exclusions:
Vessel warranty covers manufacturing defects outside of normal wear and tear. Normal wear and tear includes, but is not limited to: rips, tears, abrasions, staining, fading, misuse, or neglect. Vessel does not warrant any products or parts that have been tampered with or altered in any way. Damages to the legs or bag that occur during exchanging carbon fiber legs will not be covered. With the exception of rubber feet, screws, or golf bag legs, Vessel’s warranty does not cover lost or stolen items.
Warranty Service:
Should you find your bag to be defective within the one-year warranty period, we are committed to providing excellent customer service. Our warranty service includes:
Free Repair Service: We will repair your product free of charge, assuming the issue falls within the warranty coverage.
Replacement: If your product is deemed non-repairable and your warranty is valid within the first year of purchase, we would be happy to send you a new bag as a replacement.
Please note that Vessel’s warranty policy does not cover shipping costs for international repairs or replacements.
Repair Service:
In addition to our one-year warranty, we are proud to offer in-house repairs for the life of the product inclusive of replacement parts, except for rain hoods, straps, and legs.
Please note that the customer is responsible for the shipment of the bag to our warehouse. However, we will cover the cost of shipping for the repaired bag back to you.
Please note that Vessel’s warranty policy does not cover shipping costs for international repairs.
Filing a Warranty Claim:
To file a warranty claim, please follow these steps:
Send an email to [email protected] with the subject line: “Warranty Claim”
Include the following information in your email:
First and last name
Email address
Phone number
Product being returned
Reason for warranty claim
VESSEL order number - If your item was purchased through a retailer or club, please provide us with a photo of your receipt
Photo/video clearly showing the warranty issue
Shipping address for the return or replacement
Once we receive your warranty claim, our dedicated team will review the information provided and respond to your request in a timely manner. We may request additional information or documentation to assess the warranty claim thoroughly. It is important to note that the resolution of your claim is at the discretion of our team.
Please also be aware that this warranty policy is subject to change, and the terms in effect at the time of your purchase will apply to your warranty coverage. Any updates or changes to the warranty policy will be communicated to customers in a clear and transparent manner.
Thank you for choosing Vessel! We are dedicated to ensuring your satisfaction with our products and are here to assist you with any warranty-related inquiries.
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