Our dedicated team is happy to assist you and typically responds within minutes, Monday through Friday from 8:00 AM to 4:30 PM PST.

Can’t quite find what you’re looking for? We’d love to help! Email us at info@vesselbags.com, and we’ll get back to you within 48 business hours.

Our team is available to assist you Monday through Friday, from 8:00 AM to 4:30 PM PST.

Lifestyle

Golf

Tennis

VESSEL FAQ

Our team will be out of the office from December 24 through December 28 for the holidays. We will resume normal operations on January 5th, 2026.<hr data-start="253" data-end="256"><h2 data-start="258" data-end="278" id="orders--shipping">Orders &amp; Shipping</h2><ul data-start="280" data-end="489"><li data-start="280" data-end="340" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Our website remains open, and orders can still be placed</li><li data-start="341" data-end="423" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Orders placed during the closure will begin processing after January 5. Please allow up to 5 business days for processing once we resume.</li><li data-start="424" data-end="489" style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);">Shipping timelines may be slightly extended due to the holidays</li></ul><hr data-start="491" data-end="494"><h2 data-start="496" data-end="515" id="customer-support">Customer Support</h2>Customer support live&#xA0;responses will be paused during this time. All messages will be answered in the order received once we return.&#xA0;Limited support will be available on Friday, 12/26/25, for urgent inquiries only.

Our team will be out of the office from December 24 through December 28 for the holidays. We will resume normal operations on January 5th, 2026. Our website remains open, and orders can still be placed. Orders placed during the closure will begin pro

Holiday Support Availability 2025

General

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

2025 Black Friday / Cyber Monday Promotion Details

2025 Black Friday Gift Card Promotion (November 28 2025)

2025 Holiday Shipping Deadline

2025 Holiday Return & Exchange Policy

Black Friday Promotion

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Are your bags waterproof?

Products

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

Ordering

What if I can't find my package?

What is VESSEL's shipping policy?

How long will it take for my order to ship?

Does VESSEL ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

2025 Limited Warranty Policy - Effective June 20, 2025

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Authorized Retailers copy

Warranty

December Holiday Savings Event

2025 Black Friday Gift Card Promotion (November 28 2025) copy

Promotion Details

How do I redeem my points?

How does the VESSEL referral program work?

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

When will I receive birthday points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Orders & Shipping

Customer Support

Holiday Support Availability 2025Updated 21 hours ago

Orders & Shipping

Customer Support