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Vessel FAQ

Orders including name, logo, or name and logo embroidery may take up to 3 additional weeks (not including weekends or holidays) from the order date to complete. This timeframe is in addition to standard processing times. Processing times may be increased during holidays, promotions, product launches, etc.

Orders including name, logo, or name and logo embroidery may take up to 3 additional weeks (not including weekends or holidays) from the order date to complete. This timeframe is in addition to standard processing times. Processing times may be incre

How long do personalized orders take?

Ordering

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

General

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

Which forms of payment does VESSEL accept?

I forgot to use my discount code; can I still get the discount?

What is Vessel's shipping policy?

How long will it take for my order to ship?

Does Vessel ship internationally?

Can I change the shipping address for my order?

Do you ship to PO boxes?

What if I can't find my package?

Shipping

Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

What's the difference between the Player V and Player V Pro?

What's the difference between the Lux Cart and Lux Pro Cart?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Products

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

2025 Memorial Day Promotion

Player V Pro + Organizer Bundle Promo - May 2025

2025 Anniversary Sale - Terms & Conditions

Promotion Details

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

How do I redeem my points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

How long do personalized orders take?Updated a day ago