Our dedicated team is happy to assist you and typically responds within minutes, Monday through Friday from 8:00 AM to 4:30 PM PST.

Can’t quite find what you’re looking for? We’d love to help! Email us at info@vesselbags.com, and we’ll get back to you as soon as we can. Please note that CS replies may be delayed due to high volume.

Our team is available to assist you Monday through Friday, from 8:00 AM to 4:30 PM PST. Please note that response times may be delayed due to high volume.

Lifestyle

Golf

Tennis

VESSEL FAQ

<p><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">VESSEL accepts the following forms of payment: VISA, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay.</span></p>

VISA, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay.

Which forms of payment does VESSEL accept?

Ordering

How do I contact Vessel Support?

When are you expecting a restock?

Do You Offer a Military/First Responder Discount?

How do I sign up for email and SMS notifications?

Can I shop in person?

Price Adjustment Policy

Combination Lock Instructions

How to Remove and Install a New Ball Pocket Panel

California Prop 65

How do I reset my account password?

General

What is VESSEL's shipping policy?

How long will it take for my order to ship?

Does VESSEL ship internationally?

What if I can't find my package?

Can I change the shipping address for my order?

Do you ship to PO boxes?

Shipping

How do I track my order status?

Can I cancel or change my order after it has been placed?

Can I pre-order an item that is out of stock?

How long do personalized orders take?

I forgot to use my discount code; can I still get the discount?

How do I purchase a gift card?

How to Use a Gift Card

VESSEL Return and Exchange Policy

How do I request a return or exchange?

What should I do if I haven't received my refund yet?

How do I process a gift return?

Authorized Retailer Returns

Returns & Exchanges

What's the difference between the Player V and Player V Pro?

Pro Tips for Caring for Your VESSEL Golf Bag

How do I clean my Vessel bag?

Which cart strap sleeve will fit my bag?

What is your lightest weight stand bag?

What is the difference between the Player V and the Player V DXR?

What bags are the golf club organizers compatible with?

VESSEL vs. Other Golf Bags

Are your bags waterproof?

Products

2025 Limited Warranty Policy - Effective June 20, 2025

Warranty Policy

How do I file a warranty claim?

Authorized Retailers

Do you have replacement parts?

Extend Shipping Protection

Extend Product Protection

Warranty

2026 Father's Day Promotion: Up to $100 off Select Golf Bags

Promotion Details

How do I redeem my points?

How does the VESSEL referral program work?

Can I combine my loyalty rewards with other offers?

Do loyalty points expire?

How do I see how many points I have?

Why aren't my points showing up?

When will I receive birthday points?

Loyalty & Rewards Program

How do I add my name and/or company logo?

Can I make adjustments to my personalized order?

Can I add personlization to my VESSEL bag that I already own?

Can I put a trademarked logo on my bag?

Are the name or logos stitched to the bag?

Personalization

Carbon Collection - Return and Exchange Policy

Carbon Collection - Lifetime Warranty

Carbon Collection - Cleaning Instructions

Carbon Fiber Collection

I'd like to sell Vessel in my shop, who do I contact?

Wholesale

Vessel Job Opportunities

Careers

Which forms of payment does VESSEL accept?Updated 4 months ago